It was a sad day today when I learned that my 15-year-old Prius needs a new hybrid battery, and the cost for parts and labor is going to be extremely expensive and it would probably be more sensible and cost-effective to just get a new car. Sam talked through my options with me and never pressured me into spending a lot of money on the replacement battery and repairs. He even gave me some helpful resources (car dealers, websites, dependable car brands, what to think about when buying a used car, etc.) if that is what I decide to do. Sam was very thorough, patient, and answered all my questions. I have been taking my cars to Chris for repairs since before he even opened WS Auto Works (before 2004), and he has always been professional, knowledgeable, helpful, and honest! The work ethic, integrity and operations at West Seattle Auto Works is influenced by its fantastic leadership! Thank you Chris, Sam, and the rest of the amazing Team!