Mon - Fri: 8:00 AM - 5:00 PM
2.5

my fuel pump went out last week and I had to have it towed to the shop. They did a great job getting the new one installed. But when i picked it up the gas pedal was on the floor and wouldn't push down. Not very safe to release the truck. Today, I go to Costco to get gas and dumped a bunch of gas on the ground. I look under the truck and there is gas all over the place and the filler tube is hanging and not installed and no clamps to hold them tube in place either. A second reason not to release the truck me with the possibility of fire or explosion. And of course can't get in touch with anyone on the weekend.

Jon, you are absolutely right. We should have not released your vehicle to you. The potential for a safety issue to arise is unacceptable and we will be addressing this situation internally. Thank you for coming back and allowing us to fix the hoses this morning.

- West Seattle Autoworks
5

West Seattle AW is great! They've done excellent work on our family's cars over the years. After hit and miss experiences elsewhere-we don't go anywhere else. They're solid!

5

These folks are very checked out on BMW maintenance and repair, are honest, and haven't overcharged me or tried to "upsell" things that aren't necessary. I've been satisfied with everything they've done.

5

kind, helpful folks here at ws autoworks. informative but not pushy, and i always leave confident that my car has been well taken care of and is in good, safe working order.

Thank you Susan for your review of your visit with us!

- West Seattle Autoworks
5

Great people who really know cars. It can be difficult to find a trustworthy mechanic, but these guys are awesome!

Thank you Arlene for your continued patronage and trust in us!

- West Seattle Autoworks
5

Consistent excellent service every time, even over 2 decades

5

Once again big or small I GOTTA GUY!!!! I feel like I have to give these a shout out every time I leave them because whatever the issue or outcome I leave feeling safe and secure in my car. Anyway.ijs

Thank you Luwanna!

- West Seattle Autoworks
5

No Bullshit. What is actually refreshing when you're faced with auto maintenance or repairs? No bullshit! It was easy to make a very near future appointment. They explored/noticed a bit more than what the task at hand was, but just informational - not pushy, not opportunist, just helpful. Friendly. No condescension. They were upfront about pricing and realistic and honest about turnaround. They sent timely updates via email. Could I have found a place to do the same job and save a little money? Maybe ... but it was worth every penny not dealing with a carousel of excuses and delays and tack on(s). Great quality work, to boot.

Thank you so much Christopher!

- West Seattle Autoworks
5

My previous dedicated auto repair shop closed recently, and I was shopping for a new shop that I could depend on; FOUND IT! Alex, Elliott, and Chris were stellar in making me feel welcome and getting my truck serviced in a very efficient and thorough manner. The price was fair and the work was excellent! Highly recommended!

5

Alex, Elliott , and Chris were phenomenal. My experience was pinnacle! Total respect, total truth, at a reasonable price. God Bless this kind of America! These guys are my car guys, for sure!

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