My 4-Runner is 30 years old, and most repair shops won't even touch it. This was my first visit to West Seattle Auto Works. The on-line appointment was easy to make and I received an immediate response. I was kept informed throughout the day via text and email, and when I wanted to speak to someone I was immediately accommodated. I felt the complete inspection was thorough, and the recommendations were excellent. They even pointed out the age of my tires and recommended replacement even though they would not be providing the service. I received excellent service and value, and we will now be taking all of our vehicles here.