Great communication. Honest. Quoted me for a valve cover replacement causing an oil leak - in the process, the tech cracked the valve cover itself. They had to go to an Audi dealer to get a replacement. This took a little time, but they did not charge me for the valve cover or the labor involved. Picked up the car, seemed there was no oil in it...they asked me to bring it in and they offered a no-charge oil change + overall inspection. A couple of hiccups along the way, but what's notable is that they handled everything like absolute professionals.