I've been bringing our Prius here for several years now. I feel that they are very honest and do a good job. I really appreciate the texts/ updates that they give me throughout the day. For example, if I bring in my car for an oil change and ask for an overview, they will get back to me with any other work they find, with money and time estimates. I don't feel pressured to make a decision right then, and can discuss with my husband. I've even called to ask for more details. They are busy, but do try to work within my schedule. I would definitely recommend West Seattle Autoworks!