I cannot tell you how pleasant it is to be able to have good quality service. I was first introduced to West Seattle Auto works one day when another shop was too busy. I was so pleased with the service that I received that day that I have been back ever since. Chris is amazing, he is friendly and very personable; he goes way above and beyond to make you smile...he surely smiles all the time. My most recent experience was yesterday when I dropped by to ask Chris for a good time within the next couple of days to bring my car in to fix a slow-leak in one of my tires. Now, Chris had just sat down in another car and started the engine; I do not know if he was about to leave or just beginning to work on the car but he said " Why don't I just look at it now?" I was shocked! Chris not only looked at the nail but repaired the leak all at no charge as he offered up a warm smile. Another experience that I had was a few weeks ago when I came in because I had a flat tire and several of the lug nuts were stripped when the kind strangers downtown assisted in putting on the spare. I had a time constraint and could not wait until later that afternoon for a new tire, so Chris shopped around for the best tire deal for me and gave me thorough directions on how to get there. After getting back in from the tire place, I called Chris back to thank him once again for seeing me on such a short notice and also for working on the car.I told him that I was told I needed new struts; Chris immediately said "Do not waste your money on struts, you don't need them but don't worry, I will look at it the next time you bring your car in" I was thrilled that I did not have to spend that $600 that the tire place quoted me. West Seattle Auto works will not take you to the bank, they will tell you exactly what the problem is and if they can find you a deal...Chris has always gone the extra mile for me and he actually took the time to know my name...not just the car that I drive. I am their faithful client ! Kenya