Great service. I really liked all the text communication they sent - especially the reminder of my appointment as I had completely forgotten. They have a drop box so you can drop your keys and car off with no contact. Also for pick up they put your keys in a key box and then text you the box number and code so you can pick up your car after they close. All very convenient. I also got text updates as the work proceeded with cost estimates, recommendations, etc. I felt like I was involved in the work unlike other places where you drop it off and have no insight into anything they are doing. They also have a very detailed description of everything they did, results of inspections, parts used, etc. that they email to you which you can print out if you like. Seems like they have thought of everything. I highly recommend AutoWorks.